At Jai Vakeel, we take great care in delivering your product to you.
Every time you purchase a product on Jai Vakeel, we carry out quality checks on it and only when we are satisfied with it, do we ship it out to you. This may add a bit of time to our shipping timelines but it gets you what you wanted!
Given that most products on Jai Vakeel are handcrafted, shipping times may vary based on the product you purchase. The shipping timelines are transparently made available at the product page so that we can manage your expectations on delivery timelines.
To ship your product , we work with large and reputed shipping services. Our shipping partners will deliver your product on all working days excluding Saturdays, Sunday’s and public holidays.
Products will be shipped to the address, you have selected at the time of making your purchase on Jai Vakeel.
Shipping charges are indicated at the time of checkout
As soon as your product ships, our team will be in touch with you to ensure that your product reaches safely and within timelines.
Cancellation of Orders
We hope you don’t come to the point of canceling your order but at times we all have a change of heart.
The Jai Vakeel website enables you to cancel an order online within 24 hours of placing it.
For canceled orders, we will refund your money to the payment method you have used for your purchase.
Also, at times we may cancel your order, if we are not convinced that it meets our quality standards. In this case, we will keep you informed and will refund your money to the payment method you have used for your purchase.
RETURN & REFUND POLICY
If the product you have received is either physically damaged on arrival or if it isn’t the one you ordered, we will exchange it for you. These need to be returned to us within 10days of ordering or 3 days of you receiving them, whichever is earlier.
Please make sure that the goods are returned to us in the same condition that you received it in. Please retain all the original packing, tags, labels, etc. If the goods had some embellishments, please make sure that they are intact and not broken.
The goods will have to be couriered by you at your cost to the below mentioned address. At this point in time, we will not be able to make a refund, however for any goods that are returned because of physical damage or wrong shipment from our end, we will send you a fresh / correct piece as per your order, and this time we will bear the shipping costs.
Address to send the goods back to us:
Jai Vakeel Foundation and Research Centre
Abhyudaya Nagar opp. Building no.12
Near Kala Chowki Police Station
Sewri Hill, Sewri Road
Tel 912224701231/ 2285
Mode of payment
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